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BalansixHelp & tutorials

Search help by the job you are doing.

Practical help for Balansix practice management, client administration, bookkeeping, VAT, year end, reports, final accounts, filing and client workflows. Search in plain accounting language. For bookkeeping, first confirm whether the client is Document-Led or Bank-Led.

Searches article titles, section headings, body summaries and common accounting terms.
Start bookkeeping here

Two modes. Two different bookkeeping engines.

The bookkeeping mode changes the primary evidence, posting route and VAT workflow. Choose it before following a bookkeeping tutorial.

Document-Led

Invoices and receipts drive the books

Capture documents, post ledgers, match settlements, then reconcile the bank.

Bank-Led

The bank statement drives the books

Import the bank, analyse and code transactions, attach evidence where needed and use the cash-based VAT workflow.

Browse all help

Short answers for the screen you are on.

Broad workflow guides sit alongside task-specific articles, so a search for “overpayment”, “first VAT period” or “iXBRL validation” lands on the exact workflow rather than a general product page.

65help guides
7help areas
1search across every topic

Common support questions

Direct answers to the problems accountants are most likely to search for while completing live work.

11 guides
First VAT period for an existing clientKeep the historic registration date and choose where Balansix starts.Transaction appears in the next VAT returnUnderstand late items after a submitted return is locked.Cash VAT has not been releasedCheck settlement allocation and VAT source lines.Clear an opening supplier balanceMatch a later payment to the brought-forward creditor.Clear an opening customer balanceMatch a later receipt to the brought-forward debtor.Bank import date differs from statementCheck source date mapping before reporting a product issue.Possible duplicate bank transactionReview the warning without deleting legitimate repeats.Cannot delete a bank transactionCheck reconciliation and period locks first.iXBRL files are missingCheck finalisation, filing output and validation evidence.Companies House filing still PendingUse the submission reference and avoid duplicate filing.Companies House filing rejectedCorrect the rejection cause before submitting again.

Start & run the practice

Onboarding, client master data, people, tasks and commercial workflow.

14 guides
Getting startedSet up Balansix in the right order.Sign-in & staff accountsInvitations, MFA and user access.Client onboardingCreate the client and choose the right workflow.Practice OverviewWork from firm-wide exceptions first.Practice ManagementClients, recurring work and controls.Client AdministrationCompany, people, addresses, tax IDs and tasks.Tasks & deadlinesRecurring work, due dates and ownership.Engagements, services & feesConnect agreed scope to recurring work.Proposals & automationEngagement, tasks and reminders.Companies House syncAccept current company data on demand.HMRC authority recordsRecord service-specific agent authority.Team, time & attendanceStaff allocation, time and attendance.Client communicationsRequests, reminders and correspondence.Team & communications overviewStaff, time, profitability and contact.

Bookkeeping & bank

Accounting Workspace, source records, ledgers, bank import, matching and reconciliation.

13 guides
Bookkeeping modesChoose Document-Led or Bank-Led first.Document-LedDocuments create the accounting record.Bank-LedBank activity creates the accounting record.Accounting WorkspaceKnow which module owns the transaction.OCR & Capture overviewUpload, extraction, review and evidence.Source documents & OCR reviewReview fields before accounting.Customers & suppliersSubledgers, invoices, credits and controls.Bank statement importCSV/Excel mapping and high-volume imports.Bank coding & rulesAutomate certainty, review exceptions.Payments, receipts & overpaymentsPartial, multi-item and on-account matching.Banking & reconciliationProve the bank to zero difference.Reconciliation locksProtect and, where authorised, reopen a bank proof.Grid search & filtersWork large datasets without exporting.

VAT, opening balances & year end

VAT setup and returns, opening data, controls and year-end schedules.

12 guides
VAT, settlements & openingsOverview of VAT and opening controls.VAT setup & first periodRegistration, scheme and first Balansix period.VAT returns & locksPrepare, review and protect submitted returns.Flat Rate VATFRS source VAT, liability and controls.Opening balancesTB, comparatives, bank and subledger detail.Payroll & CISSummary upload and control accounts.Fixed assetsDepreciation and lead schedules.Loans & financeRepayment allocation and capital/interest split.Accruals & prepaymentsCut-off and next-period clearing.Journals & nominal ledgerAdjustments, reclassification and drill-down.Review, locks & finalisationComplete the controls before protecting the period.Year end & reports overviewSchedules, journals, reports and handoff.

Reports & insight

Core financial reports, drill-down and client-facing analysis.

3 guides
Trial Balance, P&L & Balance SheetComparatives, breakdowns and drill-down.Business PerformanceFinancial Snapshot, trends and ratios.AI InsightsAccountant-reviewed explanation over the ledger.

Final Accounts & filing

Accounts Production, UK GAAP profiles, iXBRL and Companies House filing.

7 guides
Final Accounts overviewFramework, mapping, disclosures and finalisation.Accounts Production workflowReadiness through export.FRS 105 accountsMicro-entity workflow and notes.FRS 102 Section 1ASmall-entity workflow and disclosures.LLP, guarantee & CIC accountsEntity-specific frameworks and presentation.iXBRL & validationFiling artifacts and validation evidence.Companies House filingSubmit the validated finalised copy.

Client portal, security & support

Client access, security, migration and fault finding.

5 guides
Client Portal overviewClient sign-in, uploads and requests.Client Portal uploadsRecords, requests and published information.Security & accessMFA, permissions, read-only and locks.MigrationMove data from another system in controlled cohorts.TroubleshootingDiagnose login, upload and accounting problems.
Live Balansix screens

Help is tied to the product you actually use.

Articles use live Balansix screenshots where a current product screen is available, with concise steps and the exact control names used in the application.

Balansix Practice Overview
Practice Overview • live Balansix screen
Balansix Final Accounts
Final Accounts • live Balansix screen
Raise a useful support case

Give enough context to reproduce the issue.

If the Help Centre does not resolve the problem, include the client, module, period, bookkeeping mode where relevant, what you expected and what actually happened.

Practice and user
Client or demo client
Module and screen
Bookkeeping mode
Accounting period / transaction date
Expected result
Actual result / exact message
Screenshot where useful
Never send passwords or MFA codes.

Balansix Support should not require your password, one-time authentication code or cloud access keys to investigate a normal product issue.

Need help with your Balansix workflow?

Search the Help Centre first. If the issue remains, contact Balansix Support with the client, module, period, what you expected and what happened.

Search Help CentreContact support